Chris Connolly of Genesys: 75% of Consumers Say Humans Still Provide Most Effective Customer Service; 1 in 8 Hate Chatbots

Chris Connolly of Genesys: 75% of Consumers Say Humans Still Provide Most Effective Customer Service; 1 in 8 Hate Chatbots http://bit.ly/2OBxi5Z

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